At Pink Seal, we strive to provide you with the best quality products and customer service. If you have any issues with your purchase, please contact our customer support team at support@pink-seal.com — we're here to help.


 

I. Return Warranty

We offer a 30-calendar-day return policy.

  • You have 30 calendar days from the date your order is delivered to request and send your return.

  • Your return package must be postmarked no later than the 30th calendar day following the delivery date.

  • Requesting a return does not extend the 30-day return period. All returns must still be shipped and postmarked within 30 calendar days of the original delivery date.

  • Returns postmarked after the 30-day return period will not be accepted.

  • Returns must include any promotional or complimentary items received with qualifying purchases.

Example: If your order is delivered on September 1, your return must be requested and your return package must be postmarked no later than October 1.


 

II. Return Eligibility

To qualify for a return:

  • Items must be unworn, unwashed, and in their original condition with tags and packaging.

  • You must provide proof of purchase (receipt or order confirmation number).

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

We do not accept returns for:

  • Promotional or final sale items

  • Personal care products (e.g., beauty items)

  • Bodysuits, undergarments, or dresses/skirts with attached undergarments

  • Gift cards

  • Items returned without prior authorization

We reserve the right to refuse returns that show signs of wear or are not in their original condition.


 

III. Damaged or Defective Items

Please inspect your order upon arrival. Contact us immediately at support@pink-seal.com if:

  • Your item is defective, damaged, or incorrect.

  • You notice issues such as stains, ripped fabric, broken zippers, poor-quality material, or significant differences from the product image.

For qualifying defects, we will arrange an exchange if the item is in stock or a return if it is not.

We are not responsible for size issues or if the customer simply dislikes the item.


 

IV. Return Process

To initiate a return:

  1. Email support@pink-seal.com within 30 calendar days of the date your order was delivered.

  2. Include your order number, a description of the reason for the return, and clear photos if applicable.

  3. Our customer support team will respond within 24–48 hours with return instructions.

  4. Your return package must be shipped and postmarked no later than the 30th calendar day following the original delivery date. Waiting for return approval does not extend the 30-day return window.

  5. Do not send items back to the return address shown on the original package. Returns must be sent to the return address provided by Pink Seal.

Incomplete or unauthorized returns may be declined. Returns postmarked after the 30-calendar-day return period will not be accepted.


 

V. Refund Process

  • Once we receive and inspect your return, we'll notify you whether your refund has been approved.

  • If approved, we'll issue a refund to your original payment method, minus the 10% restock fee, non-refundable shipping costs, and any other applicable deductions.

  • Refunds may take up to 10 business days to process and reflect in your account after they are issued. Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since Pink Seal issued your approved refund and you haven't received it, please contact us at support@pink-seal.com.

Promotional & Complimentary Items: If a qualifying purchase is returned, any promotional or complimentary item received with that purchase must also be returned. If the complimentary item is not returned, its retail value will be deducted from the refund.


 

VI. Exchanges

We will gladly accept an exchange request if your order has not yet been shipped. To request an exchange before shipment, please contact us at support@pink-seal.com as soon as possible.

Once an order has been shipped, we are unable to process direct exchanges. If your item has already shipped and you would like a different product or size:

  1. Submit a return request for the original item within the applicable 30-calendar-day return period.

  2. Ship the original item back so that it is postmarked within 30 calendar days of its delivery date.

  3. Place a new order for the item you would like instead.

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at support@pink-seal.com.